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Source-Connect 3.9 Pro - Integrated debugging with Support

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This article is part of the Source-Connect Pro and Pro X 3.9 User Guide

Source-Connect 3.9 comes with a new integrated debugging method to send connection information to Support when requested. To send a debug session, click on the Help menu and choose ‘Start debug session’. Once the issue has been reproduced, click on ‘Stop debug session’.

After a few seconds your Support person will be provided with the following information: 

  • Source-Connect build number 
  • Audio device and selected parameters 
  • Login status 
  • Selected ports 
  • Connection test result 
  • Local and external IP address for you and your connection partner (if you have established a connection) 
  • Q Manager status 
  • Any connection error messages 

This information is sent over an encrypted channel and can be permanently deleted and shared on request.

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