This article is part of the Source-Connect Pro and Pro X 3.9 User Guide

Source-Connect 3.9 comes with a new integrated debugging method to send connection information to Support when requested. To send a debug session, click on the Help menu and choose ‘Start debug session’. Once the issue has been reproduced, click on ‘Stop debug session’.

After a few seconds your Support person will be provided with the following information: 

• Source-Connect build number 
• Audio device and selected parameters 
• Login status 
• Selected ports 
• Connection test result 
• Local and external IP address for you and your connection partner (if you have established a connection) 
• Q Manager status 
• Any connection error messages 

This information is sent over an encrypted channel and can be permanently deleted and shared on request.